This service supports First Nations school staff in British Columbia who have questions about technology.
You can contact the support line regarding the following types of topics:
- Hardware – trouble with your computer (Windows/macOS) / Smart Boards / firewalls / routers / videoconferencing, etc.
- Software – including upgrades, licensing, warranties, product suggestions and questions about using your software
- Connectivity – such as trouble connecting to the Internet, connectivity speed, etc.
- Funding and Purchases – tips for accessing funding, estimating costs, and accessing bulk purchasing opportunities to save money
- DRUMS – the First Nations schools student information system
Regional ICT Support Technicians
Technicians are available to directly support First Nations schools to share ICT technical advice. The technicians visit schools as often as possible given time and resource constraints.
The technicians assist with technology and network supports; connectivity problem solving; server administration; computer, printer, and/or smartboard set up and training; and mentoring community IT staff for capacity building within communities.
For more information, contact technology@fnesc.ca.
